These Terms of Service cover Ask Adam’s computer troubleshooting, training, support, and consulting services. Allowing Ask Adam access to your computer, networking equipment, or online accounts constitutes acceptance of these terms.
Customer Responsibility
You agree that allowing me to have access to your computer and networking equipment may void warranties covering computer hardware, software and any other associated parts or equipment. If I determine you are covered by a warranty, I will advise you and offer to assist with getting your equipment serviced under warranty.
You are responsible for backup of all your data both prior to and after any support I may provide. I may advise, configure, monitor or troubleshoot issues regarding your backup, but you remain solely and wholly responsible for your data, its backup and any loss that occurs in the event of backup failure.
Payment
You agree to pay me for my work according to the rates posted at www.adamrice.org/rates. These rates may be adjusted at anytime, without advance notice to you. You agree to pay me for expenses incurred at your direction in connection with the performance of my work.
I do my best to estimate how long tasks will take and to work as efficiently as possible. However, you understand that there are many unknowns and that the estimates I provide to you are not binding. You understand that when troubleshooting is required, that process is one of trial and error and that a desired resolution may not be attainable. You may direct that I stop work after a certain amount of time and I will accept such direction; however, regardless of whether any tasks remain incomplete at the expiration of that time, you understand that this does not affect your obligation to pay my charges for the time spent.
The time for which I bill you is not restricted to the time spent at your location or working with you remotely, but may include any time that I am actively working on tasks for you, including without restriction research, analysis, conferences, teleconferences, acquisition of hardware or software, travel time, and any other time spent by my personnel on your behalf. You also agree that I provide no warranty of any kind for any hardware or software purchased for you in this manner.
Limitations of Liability
You agree to release, indemnify and hold harmless Ask Adam from liability for any claims or damages of any kind or description that may arise directly or indirectly from the services performed.
You agree that Ask Adam’s liability for damages related to his services is limited to the total amount you pay for the services, and you release Adam from liability for any indirect, incidental, special, or consequential damages. Adam is not liable for loss, alteration, or corruption of any data or for your inability to use your computer equipment or other product.
Confidentiality
Each of us agrees that information identified as “confidential information” shall not be revealed to any other party except as strictly necessary in the course of the work performed. Information which is in the public domain or which is independently developed shall not be considered confidential.