Ask Adam offers comprehensive tech support for small businesses aimed at keeping your Macs, iPhones, and iPads fully operational and optimized. Our managed service plans include monitoring, managed software updates, anti-malware and phishing protection, and cloud backups, and support for onsite servers as well as wired and Wi-Fi networks.
We provide onsite support, strategic planning, and special project support at an hourly rate.
Our tech support includes assistance with your website, DNS, email including Microsoft 365 & Google Workspace, communications including VoIP phones, Zoom, and Slack, and cloud storage providers such as Dropbox, Box, and Sync.
Core Support for Business
The foundation of our business support is our managed service plan, Core Support for Business.
Core Support includes 24/7 monitoring for your Macs to verify hard drive capacity and health, backup status, battery capacity, system uptime, and more. Monitoring allows us to proactively identify issues and fix them before they cause downtime and productivity issues.
In addition to monitoring, our Core Support plan maintains your Macs automatically, without interrupting your work. Routine maintenance happens automatically in the background, including software and security updates, anti-malware scans, and dozens of targeted integrity checks. When your help is needed, a clearly identifiable notification is shown, with simple instructions.
Core Support for business includes automatic unlimited cloud backup for each covered Mac.
Core Support is offered as a monthly subscription, with pricing based on the number of users and devices supported.
Need Apple-focused IT Support?
Contact us to start a conversation about support for your Apple devices!