Personal & Home Office Support
Personal support is $180/hr, with a 1-hour minimum. Additional work is billed in 15 minute increments.
Following guidance from the Philadelphia Department of Public Health, we are currently conducting all appointments remotely via Digital Support by phone, videoconference, and screen sharing as appropriate. Digital Support is billed in six-minute increments with a $90 minimum.
Most Ask Adam clients sign up for a support plan and enjoy discounted hourly rates. See Ask Adam Proactive Support Services for more details.
I also offer Pay What You Can support. Contact me using the form at the bottom of this page to set up a PWYC appointment.
Business Support
Onsite support is $225/hr, with a 2-hour minimum. Additional work is billed in 15 minute increments.
Ask Adam is a trusted partner to small businesses who depend on their technology to perform. We provide custom support plans including monitoring, maintenance, and security, with discounted hourly support and flat-fee support options. Contact us to discuss your business needs.
Travel
When our travel time is more than 30 minutes one-way, our fee includes the time required to reach your location.
Digital Support
Digital Support is provided by phone, videoconference, and screen sharing as appropriate. Digital Support is billed at standard Personal or Business rates with a $90 minimum.
Emergency Support
When an issue requires urgent attention, we will make every effort to respond without delay. Emergency support may incur a surcharge.
Please understand that it’s not always possible to provide immediate service. If you’re in crisis and we can’t help, we’ll do our best to put you in touch with a colleague whose skills and ethics we trust.