Personal & Home Office
Onsite support is $150/hr, with a 1-hour minimum. Additional work is billed in 15 minute increments.
Following guidance from the Philadelphia Department of Public Health, we are currently conducting all appointments remotely via Digital Support by phone, videoconference, and screen sharing as appropriate. Digital Support is billed in six-minute increments with a $50 minimum.
“Your rates are too high!”
Most Ask Adam clients use our Beacon or Beacon+ services, which provide 24/7 monitoring, maintenance, and security, and include discounts to our hourly rates. See Ask Adam Proactive Support Services for more details.
I also offer Pay What You Can support on a limited basis. Contact me using the form at the bottom of this page to set up a PWYC appointment.
Business
Onsite support is $200/hr, with a 2-hour minimum. Additional work is billed in 15 minute increments.
Ask Adam is a trusted partner to small businesses who depend on their technology to perform. We provide custom support plans including monitoring, maintenance, and security, with discounted hourly support and flat-fee support options. Contact us to discuss your business needs.
Travel
When our travel time is more than 30 minutes one-way, our fee includes the time required to reach your location.
Digital Support
Digital Support is provided by phone, videoconference, and screen sharing as appropriate. Digital Support is billed in six-minute increments with a $50 minimum.
Emergency Support
When an issue requires urgent attention, we will make every effort to respond without delay. Emergency support may incur a surcharge.
Please understand that it’s not always possible to provide immediate service. If you’re in crisis and we can’t help, we’ll do our best to put you in touch with a colleague whose skills and ethics we trust.